Artificial intelligence

Web Seminar The voice of the policyholder: How conversation AI is driving retention and CX

Partner Insights from

Understanding and anticipating policyholder needs is more crucial than ever for insurers, and leveraging advanced technologies is essential for maintaining a strategic edge. In this discussion you will learn how a cutting-edge conversation intelligence platform can transform your insurance company’s customer service, claims processes, and overall operational efficiency.


We’ll discuss how this technology can:

  • Uncover actionable insights from policyholder interactions
  • Enhance real-time compliance and risk detection during claims discussions
  • Drive premium growth through AI-identified cross-selling opportunities
  • Improve operational efficiency, enhance agent performance, and reduce costs

Our expert panel will share real-world examples from leading insurance providers that have successfully implemented conversation intelligence, demonstrating measurable improvements in policyholder satisfaction, claims processing speed, and bottom-line results.

Don’t miss this opportunity to glean actionable insights on harnessing the power of conversation intelligence in your organization. Register now!

Speakers

Matt Lehman

Industry Principal for Financial
Services
RingCentral
(Speaker)

Jim Ericson

Market Research Analyst,
Former Editorial Director,
SourceMedia, Founder,
Information Management Magazine
(Moderator)