Technology has moved from the back office into the client relationship itself. Clients now treat cybersecurity, secure portals, and operational speed as evidence of whether a firm can be trusted, and 35 percent have already switched or considered switching over technology issues rather than legal quality.

Integris surveyed 416 law firm decision makers and 600 clients to map the gap between what firms are delivering and what clients now demand.

What you’ll find inside:

• Why 63 percent of decision makers reported a significant email-based breach in the past year, and why client silence on it erodes trust
• How AI adoption is accelerating across research, drafting, and contract analysis while governance lags behind
• Why 85 percent of clients want disclosure when AI is used in their legal work
• How technology gaps directly affect client confidence, retention, and willingness to pay higher fees
• Why secure portals and advanced cybersecurity rank far above novelty AI tools as signals of capability
• What firms need from an MSP partner to close the gap on security, compliance, and IT roadmap planning