AB_The hidden cost of one-size-fits-all digital business banking platforms

White Paper The hidden cost of one-size-fits-all digital business banking platforms

Partner Insights from

A single digital platform may look like the simplest path forward. It can streamline vendors, unify experiences and work well for small businesses that manage personal and business finances together. However, it often introduces hidden constraints that limit how effectively you serve larger business and commercial customers.

Insights from Patricia Hines, Director of Banking & Payments at Celent, highlight a growing gap. What works for retail and SMB does not always translate to commercial banking, where scale, stability and complex workflows are critical.

Commercial banking demands more than a unified experience. Scale, performance and specialized capabilities are critical to support complex workflows, higher transaction volumes and evolving enterprise expectations. A single platform approach can struggle to meet these demands without trade‑offs.

Read the white paper to gain Celent’s insights on:

Where unified platforms deliver value and where they fall short
The hidden impact on growth, flexibility and client retention
Why leading banks are shifting to segment‑specific digital business banking platforms
What to ask vendors to ensure long term investment and platform viability

First Name

Last Name

State

Country

Job Level

Job Role

I consent to receiving marketing from FIS. I understand I can unsubscribe at any time by clicking here https://www.fisglobal.com/privacy. See FIS' privacy notice for details on how your personal data is processed.

By submitting this form, I acknowledge that I have read and understand Arizent's Privacy Policy.

White Paper The hidden cost of one-size-fits-all digital business banking platforms

Partner Insights from

© 2026 Arizent. All rights reserved.