They knew your family, your history, and your community.
They offered guidance that felt personal and even if they couldn’t solve the issue themselves, they helped you find someone who could. That sense of trust and continuity made care simple and human.

Today, that experience feels harder to find, especially for public employees juggling multiple coverage options, agency specific benefits, and complex provider networks.

For state and local government employers, the challenge is just as daunting. You’ve worked hard to design benefits that
meet the needs of a diverse workforce – from public safety officers to teachers to administrative staff – all while managing limited budgets and procurement rules.

But if employees can’t find or understand those benefits, even the best-intentioned investment goes underused.

That’s where the concept of a modern medical home comes
in – a centralized, connected system that helps government employees navigate their healthcare journey with clarity and
confidence.